Denise Lueck

IT Specialist

Personal Profile Summary

Working with computers and networks is something that I take pride in. I have been in this field for more than ten years. I take the time to train up on all of the latest advancements since working on my degree and know that every couple of months the industry has more upgrades.

I know what it takes to keep an organization up and running and have every confidence in my own ability. I can troubleshoot and repair any computer hardware or software issues as well as keeping the network up and running which is vital for any company. I am also able to handle the internet security issues that arise with any government installation. Active Secret Clearance

I can be reached by calling (417) 718-1475 or you can email me at deniselueck@yahoo.com

 

Years of Relevant Experience

MicroTech, LLCFort Leonard Wood, Missouri                                          

                                                                                                                   Oct.12-Present

IT Specialist

·  Installation, configuration, and troubleshooting of the approved Army standard suite of software.

·  Installation, configuration, and testing of PCs/workstations/ laptops/ printers/faxes/phones in accordance with established policies and procedures.

·  Physically transporting and replacing PCs/workstations/ laptops/ printers/faxes/phones to areas within MSCoE and joining the PCs, workstations, and laptops to the designated network.

·  Assists users in establishing network passwords, publishing Public Key Infrastructure (PKI) certificates to support Common Access Card (CAC) login and e-mail encryption/ digital signature, creating network drives, and setting up Microsoft Outlook.

·  Manual installation of software, software upgrades, and software security patches on PCs/workstations/laptops as required.

·  Creates and updates drive images of approved PC/workstation/laptop configurations; imaging process shall be automated.

 

  Engility/MPRI               Apr. 12- Oct 12

·                IT Specialist

Engility Corporation /MPRI (04/09/2012 thru Present) Help Desk Technician, 12249 Science Drive, Suite 120, Orlando, FL 32826-2907

 

Supervisor: Bob Bates (573) 528-7880; Contact: Yes

 

 

·  Resolve technical problems with numerous components by analyzing diagnostics of hard-drives, memory modules, keyboards, processors, motherboards, video cards, various. Troubleshoot user authentication problems as well as switch and router connectivity issues.

·  Perform monthly information system maintenance on all Classroom XXI systems by completing function checks on desktops, laptops, projectors, video systems, audio/visual systems, and cleaning the facilities.

·  Execute high levels of Tier I and Tier II customer service and technical support on Classroom XXI systems. Accurately and timely resolve end-user help requests by providing support for Microsoft Windows Vista, Microsoft Office 2003/2007, LAN/WAN/network support, image backup and restore, printers, and scanners.

·  Respond to information systems work orders involving both software and hardware malfunctions with a fifteen minute response time (local) and a thirty minute response time (remote locations).

·  Troubleshoot and restore function of various computer and Audio Visual equipment, including distribution units, projectors, and microphone wiring.

·  Engage in special projects as assigned including support of medium and large-scale roll-outs, and hardware/software inventories

 

Jester Media (Owner)                                                                         Jun. 10 - Apr. 12

·  Design, and consult in development of web sites.  Tools used include Microsoft Front Page 2003, Photoshop, Dreamweaver, and BlockNote.  Register domain names, manage virtual domain web space, publish and maintain web sites. In addition, perform computer maintenance and repair services.  Install software and hardware, set home based local area networks.             

 

 

 

 

Education:

Columbia College     Fort Leonard Wood, Missouri

May-2016

BS.MIS.OPT Bachelor of Science in Management Information Systems

 

 

Certifications and Qualifications

MCTS: Microsoft Windows 7, Configuration, 16 Jul 2012; CompTIA A+, 27 Apr 2012; CompTIA Security + 15, Mar 2013

 

Clearance

Active Secret

References

Mr. Curtis Felton         Engility                           (573) 586-7350

Mr. Jared Lee                               NEC (DOD)                       (417) 718-2902

Mr. Charles Noel.                             NEC (DOD)                     (816) 682-0521